Return & Refund Policy
Effective Date: July 15, 2026
At Electric Source Direct, we want our customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return, products generally must be:
- Unused
- Uninstalled
- In original condition
- In original packaging
- Complete with all included components and accessories
- In resalable condition
Certain products may be subject to additional return restrictions based on their type, condition, manufacturer requirements, or applicable law.
Products that have been installed, used, altered, damaged, or modified may not be eligible for return.
2. Return Authorization
Customers must contact us before sending any product back.
Unauthorized returns may be refused or may not qualify for a refund.
When requesting a return, please provide your order number, product information, and reason for the return.
3. Damaged, Defective, or Incorrect Products
Customers should inspect their order promptly after delivery.
If a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
We may request photographs, order information, or other documentation needed to evaluate the issue.
If the issue is confirmed, we may provide an appropriate replacement, exchange, refund, or other resolution.
4. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
5. Return Shipping
Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because of a change of mind, incorrect selection, or another reason not caused by an error on our part.
If the product received is incorrect, defective, or damaged, we will review the circumstances and determine the appropriate return shipping arrangement.
6. Non-Returnable Products
Certain products may not be eligible for return, including products that:
- Have been installed or used
- Have been modified or altered
- Are damaged due to customer misuse
- Are missing original packaging or components
- Are specially ordered or customized, where applicable
- Are marked as final sale or non-returnable
- Are otherwise restricted by the manufacturer or applicable law
7. Exchanges
Where applicable, eligible products may be exchanged for another product.
Exchanges are subject to product availability and may require additional payment or result in a refund of any price difference.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled after it has been processed or shipped.
9. Refund Exceptions
We reserve the right to deny a return or refund when a product does not meet the eligibility requirements described in this policy, except where applicable law requires otherwise.
10. Contact Us
For questions regarding returns or refunds, please contact:
Electric Source Direct
Website: https://electricsourcedirect.com